Version 2 · effective 7 October 2026

Terms of Use

These terms apply to everyone who uses the portal at portal.qualitytt.net, run by The Quality Company Ltd: suppliers, customers, and anyone signing in for them. By agreeing when you first sign in, you accept them on behalf of the company you represent.

1. Who may use the portal

Only people a supplier or customer of ours has authorised, whose email address we hold for that company. Your company is responsible for telling us when someone leaves or should no longer have access. We may approve, limit or remove access at any time.

2. Keeping your account safe

Sign-in codes are for you alone. Don’t share them or forward the emails they arrive in. If you think someone else has used your account, tell us straight away at privacy@qualitytt.net.

3. The documents

• The portal shows copies of documents between your company and us, for your own business with us. They are confidential. Please don’t share them outside your company, except with your own advisers.
• Each download carries your name and the time.
• We work hard to file every document correctly, and some are filed automatically from scans. If something looks wrong, use “Something wrong?” on the document and we’ll check it. Our accounting records remain the official record. The portal does not show account balances.

4. Banking details and payment information

Only someone authorised by your company may give us or change your company’s banking details. Before we act on a change, we may contact you to confirm it. We are not responsible for a payment made to details your company gave us that turn out to be wrong.

5. Using the portal properly

Don’t try to reach information that isn’t yours, interfere with how the portal works, or use it for anything unlawful. We may suspend access if we see this.

6. Availability

We aim to keep the portal running, but it may sometimes be unavailable, for example during maintenance. If you need a document urgently, contact your usual person at The Quality Company.

7. Our responsibility

The portal is provided to make our dealings with you easier. As far as the law allows, we are not liable for indirect losses arising from its use or from it being unavailable. Nothing in these terms limits any liability that cannot be limited by law.

8. Your information

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

9. Changes, and the law that applies

We may update these terms. If we do, we’ll ask you to agree again when you next sign in. These terms are governed by the laws of Trinidad and Tobago.

The Quality Company Ltd, 18-24 Karamdeen Lane, Exchange Lots, Couva, 550733, Trinidad and Tobago. privacy@qualitytt.net